Shipments and returns
Packages are generally dispatched within 2 days after receipt of order and are shipped via Speedy.BG part of DPD Group with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees are calculated during checkout and include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Handling time: 1-2 business days.
Shipping time 1-3 business days. Southern Romania is covered within 1 business day.
Customs and import taxes
There are no customs and import taxes due for our packages because of Intra Union trade agreements.
Returns & exchanges
We gladly accept returns and exchanges (Exceptions apply)
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders Perishable products (like food or flowers)Digital downloads Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Your order is protected by the carrier, you have the right to open your package in front of the courier before you pay. If you find that your order is damaged during transit do not accept it and ask for a receipt of refused delivery. This way the carrier will cover the return and second shipping of items to be replaced. We are not liable for accepted items after the delivery is marked complete.